At Ingstrom Escape Chutes, we are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth). This Privacy Policy outlines how we collect, use, store, and protect your personal information.

By using our website and services, you agree to the practices described in this Privacy Policy.

Email Disclaimer

Liability limited by a scheme approved under Professional Standards Legislation. The information contained in email correspondence (including any attachments) may contain proprietary, confidential and/or legally privileged information and is intended only to be read or used by the addressee. If you are not the intended addressee, then you must not use, disclose, distribute or copy this email or any attachments. You must also immediately advise us of receipt and delete the email.

1. Information We Collect

We may collect personal information when you interact with us, including:

• Personal Identifiers: Name, address, email address, phone number, etc.
• Transactional Information: Information about services you have purchased, requested, or enquired about.
• Technical Information: IP address, browser type, device information, cookies, and website usage data.
• Marketing Information: Preferences for communications and services.

We collect personal information directly from you when you provide it to us through forms, emails, phone calls, or our website.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To provide you with the products and services you have requested.
• To respond to your inquiries and provide customer support.
• To send you marketing communications (with your consent).
• To improve our website, services, and user experience.
• To comply with legal obligations.

We will not use your personal information for any purpose other than what we have disclosed without your consent, unless required by law.

3. How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes using secure networks and encryption, and restricting access to your information to authorized personnel only.

Despite our efforts, please be aware that no method of data transmission or storage is completely secure. We cannot guarantee the absolute security of your personal information.

4. Sharing Your Information

We do not sell, trade, or otherwise disclose your personal information to third parties, except in the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist us in providing services to you (e.g., website hosting, email services, etc.).
• Legal Requirements: We may disclose your personal information when required by law or to protect our legal rights, investigate fraud, or respond to a government request.

5. Accessing and Correcting Your Information

You have the right to access the personal information we hold about you. If you believe any of your information is incorrect, incomplete, or out of date, please contact us, and we will update it as soon as possible.

If you wish to request access to or correction of your personal information, please contact us at information@totalfire.com.au.

6. Cookies and Tracking Technologies

We use cookies and other tracking technologies on our website to enhance your experience and gather analytics on website usage. Cookies are small files stored on your device that help us recognize your preferences and improve functionality. You can adjust your browser settings to refuse cookies, but this may limit your ability to use certain features on our site.

7. Third-Party Websites

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Data Retention

We will retain your personal information for as long as it is necessary to fulfill the purposes for which it was collected, including to comply with legal, accounting, or reporting obligations.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the updated policy will be effective immediately upon publication.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Total Fire Solutions
information@totalfire.com.au or info@ingstromescapechutes.com.au